NBC 5 Responds has received more than 40 complaints from across the country about both EF Educational Tours, the company's international division, and EF Explore American, its domestic travel division.Ĭomplaints have been filed in several states including, Texas, New “We need our money now, I don't think it's fair to hold our money,” Denton said. The second, was the ability to transfer the vouchers to another family or student, and the third was a refund, minus a cancellation fee of $750 per ticket.
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The first was travel vouchers for the full value of the trip that would be good through September 2022.
We'd be protected in case the trip was canceled,” Denton said.īy April, EF Tours had canceled the trip and offered the family three options: “For me, I thought that was a good description of what we'd get. Richardson family charged a week's worth of rates after only having Hertz rental car for 2 days
She said she'd purchased a travel protection plan for extra peace of mind. "That they've gone through many pandemics and delivered students safely and we felt really confident that there wouldn't be an issue." “We had received communications from EF Tours saying they've traveled for 50 years," Denton said. “It was about $7,800 for the three of us,” Denton said.Ī week before their March trip, the travel company postponed their vacation to June because of the COVID-19 pandemic. The Denton family spent more than seven months planning for a spring break adventure for their son Noah and 45 classmates. "Everything you'd want to pack in a six-day trip.” “We were going to go to a Broadway show in New York and Statue of Liberty and the Empire State Building and all of the museums and stop by the White House, said Melinda Denton of Frisco. NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money back, even though they purchased travel insurance through the company when they booked the trip. The coronavirus hit the travel industry hard, forcing many to cancel plans.
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